AI Chatbot Development Services in India
Chatbots that answer customers, qualify leads and support your team, on your website, WhatsApp and apps.
OZRIT builds AI chatbots and virtual assistants for businesses in India and overseas. Our bots understand questions in natural language, give answers from your own knowledge, work in Indian languages and hand over to your team when a human is needed.
Hire Us17+
Years in business
Founded in Hyderabad in 2009
500+
Engineers
Full-time, not freelancers
35+
Industries served
Across India and overseas
98%
Client retention
Long-term partnerships
Chatbots That Resolve Questions, Not Just Greet Visitors
A chatbot earns its place when it solves problems: checking an order, booking a slot, answering a policy question at midnight. A chatbot that only says hello and asks for an email is just a form with extra steps.
We build assistants around your real conversations. We study your support tickets and sales chats, design the flows that matter, and connect the bot to your CRM, helpdesk, payment and booking systems so it can actually do things. Where answers come from documents, we use retrieval so replies stay accurate.
Every bot has a clear handover to a person, with the chat history attached. We measure resolution rate, handover rate and customer satisfaction, and use those numbers to improve the bot month after month.
Chatbot services we offer
A bot for each channel and purpose.
Customer support chatbots
Answer FAQs, track orders and raise tickets, with human handover.
WhatsApp chatbots
Official WhatsApp Business bots for support, bookings, orders and broadcasts.
Website and in-app chatbots
Chat widgets inside your site or mobile app, matched to your brand.
Lead generation and sales bots
Qualify visitors, capture details and book meetings with your sales team.
Enterprise and internal assistants
HR, IT and policy helpdesks that answer staff questions.
Voice bots
Phone and voice assistants for call deflection and outbound reminders.
Multilingual chatbots
English, Hindi, Telugu, Tamil and other Indian languages.
Chatbot integration
Connect bots to CRM, ERP, helpdesk, payments and booking tools.
Our AI Chatbot Development Process
Six steps from conversation research to a chatbot that keeps improving.
Discovery and Use-Case Scoping
We review your conversations and agree what the bot should handle.
Conversation and UX Design
We design flows, tone, buttons and handover points.
Model and Knowledge Setup
We choose the language model and prepare your knowledge sources.
Development and Integration
We build the bot and connect it to your channels and systems.
Testing and QA
We test intents, edge cases, languages and load.
Launch and Ongoing Support
We release, monitor conversations and improve the bot each month.
What chatbots do for businesses
Where chatbots most often save time and win customers.
Customer support
Order status, returns, FAQs and ticket creation at any hour.
Lead qualification
Ask the right questions and pass warm leads to sales.
Booking and appointments
Slots, reminders and rescheduling over chat.
eCommerce assistance
Product discovery, size help and cart recovery.
Banking and insurance
Policy, premium and claim queries with secure verification.
HR and IT helpdesk
Leave, payroll and access requests for employees.
What decides the cost of a chatbot
Bot quotes depend on these factors.
Number of use cases
A single FAQ bot costs less than a bot that handles bookings, payments and tickets.
Channels
Web, WhatsApp, voice and apps each need setup and testing.
Languages
Each language needs training data and testing.
Integrations
CRM, helpdesk and payment links add engineering work.
Knowledge base size
More documents need more preparation and evaluation.
Running costs
Messaging fees and model usage continue after launch, and we estimate them up front.
How we quote
A discovery sprint starts from $1,000 and ends with a fixed-scope or time-and-materials proposal. Team rates and engagement models are on our How We Work page.
Compliance Built In,
Not Bolted On
Regulatory requirements show up in architecture reviews, threat models, and rollout gates from sprint zero. Every system we ship is reviewed against the standards your industry, region, and customers actually live under, so production never surprises your auditors.
Industries we serve
We build with teams that already know your sector's rules, users and integrations, so you spend less time explaining your business and more time shipping.
Browse all industries- HealthcareDigital health and clinical systems
- FinancialFintech, banking and investment
- Food & HospitalityRestaurants, hotels and travel
- EducationEdTech, LMS and learning tools
- Information TechnologySaaS, cloud and enterprise software
- Retail & EcommerceStorefronts, POS and inventory
- Real EstatePropTech, listings and CRM
- LogisticsSupply chain and fleet tracking
OZRIT in the press
Our work and our team have been featured across leading technology and business publications.
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LLM development
RAG, fine-tuning and private LLMs
Digital marketing services
Bring the right traffic to your bot
How we work
Engagement models, timelines and rates
FAQ
An AI chatbot is software that talks with people in natural language, understands what they want and responds or takes action, instead of following fixed menu options.
A rule-based bot follows fixed paths and breaks when users phrase things differently. An AI chatbot understands intent, handles varied wording and can answer from your documents.
Yes. We build bots on the WhatsApp Business API with message templates, buttons, payments links, human handover and CRM updates.
The cost depends on the use case, data quality, integrations and how much accuracy you need. A discovery sprint from $1,000 tests the idea on your data and ends with a fixed-scope or time-and-materials quote. Team rates are on our How We Work page.
A focused support or lead bot takes 3 to 6 weeks. A bot with several integrations and channels takes 8 to 12 weeks.
Yes. We build and test bots in Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi and other languages, including mixed-language messages.
Yes. We integrate with Zoho, HubSpot, Salesforce, Freshdesk, Zendesk and custom systems, so the bot can read and update records.
The bot passes the chat, with history and context, to an agent in your helpdesk or inbox when it is unsure or when the customer asks.
We track resolution rate, handover rate, response time, customer satisfaction and leads captured, and review failed conversations to improve.
Yes. We offer monthly plans for monitoring, updating answers, adding flows and new integrations.
